Trend Technology Siebel Assignment Manager tool Mock Test

Oracle. Siebel Assignment Manager

The most important lean principle is to do only what holds value for your customer. If we apply this principle in the public sector, it means that public organizations perform only those activities that hold value for their citizens: for example to handle citizens’ Cases and Applications in the most effective and efficient manner. To handle a citizen’s Case in the most effective and efficient manner means assigning this Case to the employee most capable of handling this Case; in other words the Employee with the necessary skills to handle this Case. Oracle Siebel CRM is the world leading Customer Relationship Management software developed by Oracle. Siebel Assignment Manager is a module of Siebel CRM used to automatically divide and assign work to the most suitable employee or organization. Using Oracle Siebel Public Sector together with Oracle Siebel Assignment Manager, Public organizations can assign automatically Cases, Incidents or Applications to the most capable Agent or Employee.

This eliminates the need of several management layers and creates a work floor with Team Leaders who are more focused on the resolution of exceptions and performance of their employees rather than the division of work.

Below are the answer of the Trend Technology Siebel Assignment Manager tool L1 Mock Test.